Tandem + Sugarmate

June 24, 2020

I’m excited to announce that Sugarmate will be joining the Tandem Diabetes Care family!

As most people in the community know, Tandem is a leading diabetes management company, and the maker of the t:slim X2 insulin pump with Control-IQ technology. Their strong commitment to improving the lives of people with diabetes makes them a great home for Sugarmate's platform. Tandem shares Sugarmate's vision for the product's future, and this acquisition will allow us to continue to innovate and carry out our mission. We have a lot of exciting features on our roadmap that we are continuing to move forward.

In the near term, nothing will change. Sugarmate will continue to serve its current customers and operate as a standalone entity. Existing Sugarmate app users, and anyone wanting to use the platform, will continue to go through the Sugarmate app or website for information or guidance. Tandem is committed to supporting the Sugarmate user community regardless of their choice of insulin therapy.

I’m sure you have many questions and I've attempted to answer some here. Tandem and Sugarmate will provide updates as we have them.

I want to give a sincere thank you to the Sugarmate community. We wouldn’t have reached this milestone without you, and I am confident that Tandem is the right company to help Sugarmate continue to develop innovative features and better service the diabetes community.


Signature

Josh Juster
Founder, Sugarmate

Q & A


  • Can I continue using Sugarmate as I have been so far?

    Yes. Tandem and Sugarmate serve the same mission – to provide tools and technologies to people with diabetes to aid in the management of diabetes.

  • Who do I call if I have a problem with the Sugarmate app?

    For the time being, support will remain the same as it is today.  Users will continue to go through the Sugarmate application and website for help and information. You can also contact feedback@sugarmate.io with any issues you may have.

  • Do I need a Tandem pump now to use Sugarmate?

    No.

  • Does Tandem offer other products outside of the United States?

    Tandem Diabetes Care, Inc. sells the t:slim X2 insulin pump through its own affiliate in Canada and through a network of distributors in Germany, France, Sweden, Italy, the United Kingdom, Norway, Denmark, Spain, the Czech Republic, Slovakia, the Netherlands, Belgium, Luxembourg, South Africa, New Zealand, Australia, and the Bahamas. For contact information please see: https://www.tandemdiabetes.com/contact-us/distributors

  • Is there any advantage to having a Tandem pump and the Sugarmate app?

    Many of the features offered by Sugarmate are complementary to Tandem’s current efforts and we look forward to aligning our future mobile health offerings for Tandem pump users. We believe that there’s a great opportunity for data from Tandem products to integrate with the Sugarmate platform. We are currently evaluating what that could look like, but don’t have an estimate yet for when this might happen.

  • Will the Sugarmate app continue to be free for users?

    While we may evaluate adding premium features over time, we have no plans to charge for the core Sugarmate application.

  • Will Tandem now have access to my personal and health information through the Sugarmate app?

    No. Your personal data will be collected and stored by the Sugarmate app in the same way it has in the past.

  • I use the Nightscout system integrated with Sugarmate. Are you going to continue to support that?

    We do not currently intend to change which systems can provide data to Sugarmate. 

  • Who will respond to my inquiries going forward? Josh or Tandem?

    For the time being, support will remain the same as it is today. Users will continue to go through the Sugarmate application and website for help and information.  

  • Why did you pick Tandem as your partner?

    Sugarmate was founded as a way to help others in the diabetes community get the most out of their diabetes therapy data and is the result of a passion for diabetes technology and consumer software development. Joining Tandem, a company that shares these passions, is a natural next step for Sugarmate, and will help us continue to build new features and functions for our current and future users.